Request account deletion
To request deletion from the app, log in and choose Account & privacy → Request account deletion. This creates a secure request tied to your authenticated account.
If you cannot access the app, email emailtravyourthoughts@gmail.com from the address used for your account. Include your name and ask for a Trav's Convenience Auto account-deletion request. Do not send passwords, signatures, payment-card numbers, or identity documents by ordinary email.
What happens next
- We verify that the requester controls the account.
- We review records for required accounting, tax, warranty, dispute, safety, insurance, or legal retention.
- We delete or de-identify eligible profile, vehicle, appointment, location, reminder, and related personal information and close the authentication account.
- We confirm completion or explain any limited information that must be retained and why.
Signed agreements, invoices, receipts, payment records, and completed service history may be retained for a legally permitted period. They are restricted from ordinary customer use after account closure and deleted or de-identified when retention is no longer necessary.
Do not mark a request complete until the protected authentication identity and eligible data have actually been removed. Typical processing target: within 30 days after verification, subject to lawful retention and unusual complexity.