Privacy Policy
Effective September 22, 2026
This policy describes how Trav's Convenience Auto collects, uses, stores, and discloses information through its mobile application and related customer services.
Information we collect
- Account and contact information, including name, email address, phone number, authentication records, and communication preferences.
- Vehicle information, including year, make, model, trim, engine, mileage, VIN, license plate, and customer notes when provided.
- Service information, including appointments, service locations, access instructions, requested work, service history, maintenance reminders, estimates, invoices, receipts, payment method labels, and transaction references.
- Agreement records, including the agreement version and text, typed name, electronic signature image, acceptance date and time, appointment association, and device/browser identifier.
- Operational and security information needed to authenticate accounts, prevent misuse, diagnose failures, and protect the service.
The app does not collect or store complete payment-card numbers. Card payments, if accepted by the business, are handled outside this app by an established payment provider or terminal; the app records only the payment method and an optional non-card reference.
How we use information
We use information to create and secure accounts; schedule and deliver mobile services; communicate appointment decisions; prepare estimates, invoices, and receipts; retain signed agreements and service history; provide reminders; respond to support and privacy requests; prevent fraud; and meet legitimate accounting, tax, warranty, safety, and legal obligations.
Storage, security, and service providers
Production account and service data is hosted in the United States using Supabase authentication, database, serverless, and private-storage services. Access is protected with HTTPS, account authentication, role-based authorization, and row-level database policies. Google may process app-distribution and diagnostic information through Google Play. We may use professional email providers after a verified sender is configured. Providers process information only to deliver their services to us.
Sharing
We do not sell customer personal information. We disclose information to service providers described above, to the business owner and authorized personnel who need it to perform services, when a customer directs us to do so, or when reasonably required for safety, legal process, fraud prevention, or compliance.
Retention
We retain records while an account is active and as reasonably needed to provide services. Signed agreements, invoices, payment records, service history, and related records may be retained longer when needed for accounting, tax, warranty, dispute, safety, insurance, or legal purposes. Records are deleted or de-identified when no longer reasonably needed.
Your choices and deletion
You may update basic profile information in the app. You may request account and personal-data deletion from Account & privacy in the app or use the public deletion instructions below. We verify requests before acting and may retain specific records where required or reasonably necessary for the purposes described above.
Children
The service is intended for vehicle owners or people authorized to arrange vehicle service and is not directed to children under 13.
Changes and contact
We may update this policy when the app or legal requirements change. Material changes will be reflected by a new effective date. Questions or privacy requests may be sent to emailtravyourthoughts@gmail.com.